Thank you for shopping at Affinity Mart (Affinity Mart OPC Pvt Ltd, India). We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions regarding refunds for products purchased through the Platform. By making a purchase, you agree to the terms outlined below. Eligibility for Refunds:
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
You must request a return within 45 Hours of receiving your order. After this time period, we may not be able to process your return And you will not get your refund, after a return request the refund will be processed within 24 hours
To request a refund, please contact us through our website contact us page with your order number and reason for the refund.
Refunds are subject to approval by the vendor(s) of the product(s) you purchased. We will notify you of the approval or rejection of your refund request.
If your refund is approved, we will initiate a refund to your original method of payment. Refunds may take upto 5 business days to appear in your account, depending on your bank or payment provider.
Products that have been customized or personalized are not eligible for refunds unless they are defective or damaged upon arrival.
Digital products such as software downloads, e-books, or digital gift cards are non-refundable once they have been delivered or downloaded.
If you are eligible for a refund due to a defective or damaged product, we will cover the cost of return shipping. For all other refund reasons, you are responsible for the cost of return shipping.
We will provide you with instructions on how to return the product(s) if necessary. Please follow these instructions carefully to ensure a smooth return process.
You may cancel your order for a full refund within 24 hours of placing the order, provided that the order has not yet been processed or shipped.
Orders that have already been processed or shipped cannot be cancelled, but you may still be eligible for a refund as outlined in this Refund Policy.
If you have any questions or concerns about our Refund Policy or the refund process, please contact us through our website contact us page. This Refund Policy is indicated above applies to all orders placed on the Platform on or after that date.
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